Nine Casino Privacy Policy

We at Nine Casino are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you register, log in, deposit or play at Nine Casino, whether through our website, our mobile browser experience or the Nine Casino app. By creating an account or using Nine Casino.com, you agree to the practices described in this policy.

Nine Casino is operated by Uno Digital Media B.V., registered in Curaçao under company number 157147, with its registered office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao. Our payments are processed through Optivion Systems Ltd, registration number HE 471831, acting as our payment operator and paying agent. We operate under a licence granted by the Curaçao Gaming Authority (CGA), licence number OGL/2024/1267/0760, and we process personal data in accordance with applicable data protection laws.

Information We Collect

When you create a Nine Casino login, we collect the personal details necessary to open and verify your account. We also gather information automatically as you use our services, including technical and behavioural data.

• We collect your name, date of birth, address, email and phone number provided during registration
• We record identity verification documents submitted for KYC checks
• We store your deposit and withdrawal history, including the currency and payment method used
• We log your gameplay activity across slots, live casino, jackpots and sports betting
• We track device information, IP address and browser type when you access Nine Casino online or through the Nine Casino app
• We keep records of communications with our support team via email, live chat or the Help Center

How We Use Your Data

We use your information to operate Nine Casino, verify your identity, process payments and provide the games, bonuses and loyalty features you enjoy. Our use of personal data supports several core functions of casino Nine's operations.

• We use your data to manage your account, process a Nine Casino bonus code, promo code or free spins offer, and administer our Loyalty Program
• We use payment details to process deposits and Nine Casino withdrawal requests through Optivion Systems Ltd
• We analyse gameplay data to prevent fraud, detect problem gambling patterns and enforce responsible gaming limits
• We send account notifications, transaction confirmations and, where you have consented, marketing communications about bonuses and tournaments
• We use your information to comply with our licensing obligations under the Curaçao Gaming Authority

Age and Eligibility Verification

We verify that every player meets the minimum legal age and resides in a jurisdiction where Nine Casino online is permitted. As part of our know-your-customer process, we may request a phone call or additional documentation before releasing withdrawals, and no cashout is processed until your account is fully verified.

Cookies and Tracking Technologies

We use cookies and similar technologies on Nine Casino.com to remember your preferences, keep you logged in, and understand how visitors use our site. Cookies help us improve the Nine Casino app, personalise promotions and measure the performance of our pages, including any Nine Casino review or promotional landing page you visit. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties to operate our services effectively.

• We share payment data with Optivion Systems Ltd to process deposits and withdrawals
• We may disclose information to regulatory authorities, including the Curaçao Gaming Authority, upon lawful request
• We work with identity verification providers to confirm your age and identity
• We share data with fraud prevention and anti-money laundering service providers
• We may disclose information where required by law, court order or to protect our legal rights

International Data Transfers and Restricted Jurisdictions

Because Nine Casino serves players across multiple regions, your data may be transferred and processed outside your country of residence, including to our servers and service providers in Curaçao and Cyprus. We do not accept players or process payments from certain restricted territories, and where local law prohibits our services, we cannot guarantee registration, deposits or successful withdrawals for residents of those countries.

Data Security

We apply industry-standard technical and organisational measures to protect the information you share with us at Nine Casino. Our systems use encryption for sensitive data transmission, restricted internal access controls and regular monitoring to detect unauthorised activity. While we take reasonable steps to secure your data, no online platform can guarantee absolute security, and we encourage you to use a strong password and keep your Nine Casino login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, anti-fraud and accounting obligations. Transaction records, KYC documents and communication logs may be kept even after account closure, as required under our licensing framework.

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to respond to all legitimate requests promptly.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can withdraw consent for promotional emails at any time by using the unsubscribe link or contacting our support team

Responsible Gaming and Self-Exclusion

We use certain personal and behavioural data to support responsible gaming tools, including deposit limits, time-outs and self-exclusion requests. This information helps us identify signs of problem gambling and act in line with our licensing commitments.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers and game studios such as Amatic, BetSoft, Endorphina, Microgaming and BGaming. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies.

Children's Privacy

Nine Casino is intended solely for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of Nine Casino after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our support team at support@Nine Casino.com, through Live Chat available 24/7, or via our Help Center. We are here to address any concerns regarding your privacy and data protection while you play at Nine Casino.